Disputes

Streamline disputes, from submission to recovery

Submit, track, and recover every dollar with confidence. Confido’s Disputes Dashboard brings full transparency to your recovery process – letting you create and manage disputes directly in the platform, then follow each one from submission through approval and repayment.

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OUR RESULTS

Everyday efficiency, exceptional results

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Faster Resolution.

Centralized dispute tracking means fewer follow-ups and faster repayment cycles.

100%

Visibility into Recovery.

See every dispute’s outcome, approval, and repayment – so nothing goes untracked.

Our Solution

Submit, track, and resolve disputes with confidence.

Confido gives finance teams a single view to manage disputes – clear, accurate, and built for action.

Unified Dashboard

Auto-Schedule Disputes

Real-Time Updates

Win-Rate Metrics

Unified Dashboard

One place for every claim

See all disputes – by retailer or distributor – in a single dashboard with real-time status and repayment tracking.

Auto-Schedule Disputes

Let Confido handle the easy wins

Automatically submit low-complexity disputes based on your team’s rules. Save hours each week and recover dollars that might otherwise slip through the cracks.

Real-Time Updates

Always know where things stand

Follow each dispute from submission to resolution with automatic updates as payments post or statuses change.

Win-Rate Metrics

Measure what matters

Track approval rates, dollars recovered, and repayment trends across your customer base to see your ROI instantly.

WHO IS IT FOR

Best-in-class software for every department

Automate

For Accounting

Track and resolve deductions faster by centralizing backup, automating tagging, and streamlining approvals.

Auto-tag and categorize deductions by reason

Collect and store retailer backup in one place

Submit disputes directly from the platform

Track approval and resolution status

Validate

For Sales

Get visibility into which deductions are valid, which are pending, and how promotions are performing against spend.

Understand deduction impact by promotion or customer

Review and approve deductions routed to Sales

Flag invalid claims or partner with Accounting to dispute

Collaborate with brokers on resolution

integrations

Millions of data points captured in one platform

Confido integrates with your most important data sources, from key retailers and distributors to legacy ERP and accounting systems. By connecting multiple business functions, we help our clients achieve more in their day to day.

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OUR RESULTS

Built for startups and category leaders

Scaling with Smarter Systems: Serenity Kids Automates Deductions

With a lean team, Serenity Kids turned to Confido to automate and streamline their receivables. The result: faster, more accurate processes across AR and deductions, with less effort and more confidence.

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SKUs

Organic, nutrient-packed baby food

Size

Mid-size

“We have a small team, and anytime we can leverage software to improve both accuracy and timeliness in our AR and deductions management process, it's a win-win.”

Kirk Lin

VP of Finance, Serenity Kids

Streamlining Workflows: Cappello’s Upgrades their Trade, Deduction, and Cash App Operations

Capello’s cut down on manual work and gained clearer, more reliable insights into their trade spend. The result: faster workflows and better business decisions.

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SKUs

Gluten-free pasta and carbs

Size

Mid-size

“Much less time spent, far better results. Confido has been a huge win for our business and trade spend reporting accuracy.”

Lacee Jaruguei

Senior Finance Manager, Cappello's

Scooping Smarter: How Rebel Streamlined Trade and Reclaimed $100K+ in Deductions

Rebel monitors in-store performance against forecasted plans and trade rates. When results aren’t lining up, the team quickly pivots — reallocating spend and adapting their strategy.

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SKUs

Keto-friendly ice cream

Size

Mid-size

“With Confido pulling in IRI and Circana data, I can see how our products are actually performing and how that lines up with our forecast. Now I have the insights I need to take action if we're light in certain areas.”

Brian Fulmer

Head of Sales, Rebel Creamery