Confido Privacy Policy

1. Information We Collect

We collect and process personal data about you when you make inquiries or when we undertake work for you. We collect your contact and payment details and any other details that are required to perform the specified work.

We may collect information about your use of our chatbot(s). This is anonymous and cannot be linked to you. We do not ask for and you should not enter any personally identifiable information.

2. How We Use This Information

We use and process your contact and payment details and other details to fulfill a contract or prepare to fulfill a contract. This includes communicating with you, taking payments from or making payments to you, provision of services, and providing customer services to you. We also use this information for our customer account record keeping and financial record keeping. Information collected from our chatbot(s) is used to enable us to improve the service and its performance.

3. Who We Share Information With

Where we process personal data in connection with performing a contract, we keep the transactional data for six years plus the current year after your last interaction with us (or such a longer period as may be required by law).

4. How Long We Keep Your Data For

Where we process personal data in connection with performing a contract, we keep the transactional data for six years plus the current year after your last interaction with us (or such a longer period as may be required by law).

5. Rights That You Have

You have the following rights with regard to your personal information:

• The right to obtain a copy of your personal data (by making a data subject access request)
• The right to rectify incorrect personal data
• The right to request deletion of your personal data where its retention is no longer required
• The right to withdraw consent to processing when your consent is the only basis for its collection and processing
• The right to request further processing where there is a dispute in relation to its accuracy or processing
• The right to object to your personal data being used for marketing or where processing is based on legitimate interest
• You may object to the processing of your personal data but not where we have to process the data to meet contractual or other legal requirements. However, your rights may be limited, for example, if fulfilling your request would reveal personal data about someone else, or if you ask us to delete information which we are required to keep by law or for some other compelling legitimate interest.

6. Contacting Us

You may contact us using any of the methods detailed on our website.

7. Changes to this Privacy Notice

This privacy notice may be updated from time to time. The latest version will always appear on the confidotech.com website. Last updated March 17th, 2025.

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