Auto-Disputes: Never Reach Your Breaking Point

If you're already using Cash Application and Deductions in Confido, there's a good chance you're leaving money on the table every month, and you may not even see it happening.

Auto-Disputes is how you answer back. It finds the invalid deductions, fights them, and drives towards wins automatically, without adding a single hour to your team's week.

The Cost of Trying to Keep Up

Take a single dispute. You review the claim, dig up the shipping documents to check it against, confirm the deduction is actually invalid, compile the evidence, log into the retailer's portal, and file it, all against a ticking clock. That's one dispute. Doing it by hand can work. We just don't think you should have to work this hard.

Now multiply that by volume. As you launch into more doors and more retailers, operations get more complex, and the charges pile up. No team can work through all of them, which leaves you choosing between two mediocre options: prioritize the high-value claims and write off the rest, or stretch your team thin trying to chase down every charge (some of which turn out to be valid anyway).

Either way, deductions slip through. And the ones that slip, the long tail of $10, $20, and $50 shortages that aren't quite worth the effort on their own, quietly add up into real money you're leaving behind.

Your time doesn't scale. Auto-Disputes does. It drops the cost of filing a dispute to near zero, which takes the triage decision off your plate entirely. You're no longer forced to choose which charges are worth chasing, because you can go after all of them. And when your team stops burning its week compiling documentation and logging into a never-ending series of portals, that time goes back into the work that actually grows the business.

Off Your Desk and Onto Your Dashboard

Confido Auto-Disputes finds the invalid deductions in your remittances, builds the evidence to prove they're invalid, files them with the retailer, and chases them to repayment. It does this automatically, across the retailers and distributors that matter most to your business.

The key word is automatically. With the flip of a switch, disputes are drafted, packaged with evidence, and submitted, maximizing your chances of winning dollars back. When a retailer denies a dispute, Confido disputes it again, pushing back through multiple rounds. It tracks every response and follow-up as it comes in, and flags the exceptions where your input is needed. Instead of chasing status across portals, your team works from one streamlined to-do list. And you can see all of it in one place, with every dispute living in a single dashboard. At a glance you can see what's outstanding, what needs attention, and what's been won back, each reconciled against the original deduction.

Auto-Disputes takes the manual, repetitive work off the team entirely. With that extra time and visibility, your team gains leverage. Instead of grinding through filings, the people who understand your deductions can find patterns and root causes, make informed decisions, and take action.

Finding a Method in the Madness

The most common dispute is a shortage, when a retailer claims they received fewer units than they ordered and you invoiced them for. Disproving it comes down to proof that the shipment was delivered in full. Sounds simple, right? But this is yet another layer of complexity in a process filled with different carriers, documents, layouts, and annotations. Some are handwritten. Some are scanned so quickly that half the page is missing. Cross-checking any single data point is its own challenge, and doing it thousands of times a month is a job no one should be stuck with.

Confido collects and reads all of it. We connect to wherever your freight docs live: your TMS or inventory system, carrier and freight portals, an email inbox, a shared drive, or your ERP. We pull the right document for the right PO, extract the numbers no matter the format, evaluate whether the deduction is actually invalid, and attach the proof to the dispute we file. No manual extraction, no gaps.

Since launching Auto-Disputes, we've built out support for the major retailers and distributors where we've seen the greatest need across our customers and the industry: Albertsons, CVS, Five Below, H-E-B, KeHE, Kroger, McLane, Sam's Club, Target, UNFI, and Walmart. These connections build on Confido's broader integration network of 70+ retailer and distributor portals, plus freight and logistics platforms, ERPs, and EDI providers, and we're constantly rolling out more.

Now for the Easy Part

If you're already running Confido's Cash Application and Deductions modules, you've built the foundation where Auto-Disputes operates best. Your deduction data is already flowing in and classified. Your retailer portals are already connected.

Brands already on Confido can get live quickly because we're extending automation to data and connections you've already made. One beverage brand added Auto-Disputes and was submitting disputes within weeks. For one of their retailers, Confido automated more than 280 hours of manual work. And because it recovers money that would otherwise be written off, it often pays for itself within the first few months.

The Bottom Line

The brands that grow and scale successfully find leverage in the system. They let automation handle the repetitive work that protects the bottom line, so their time, effort, and expertise go toward the strategic work that moves the business forward. That's working smarter instead of harder, and it's exactly what Auto-Disputes is built for.

Already on Cash App and Deductions? Turn on the part that pays for itself: Book a demo.

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